Refund Policy

When You Can Get a Refund

Because our products are digital and delivered instantly, refunds are available in specific situations:

• Product not delivered: If you did not receive your product after payment confirmation and the stated delivery time, you are entitled to a full refund or replacement.
• Product cannot be activated: If a license key or subscription cannot be activated through no fault of your own, we will replace it or refund you in full.
• Wrong product delivered: If you received a different product than you ordered, we will correct it or refund you.
• Duplicate charge: If you were charged more than once for the same order, the duplicate payment will be refunded.

When Refunds Are Not Available

• The license key or subscription has already been activated or redeemed on your account.
• You changed your mind after the product was successfully delivered and activated.
• The issue results from your own system not meeting the product's stated requirements.

If you are unsure whether your situation qualifies, contact us — we review every case individually and aim to be fair.

How to Request a Refund

To request a refund, contact us at contact@digital-tools.us with:

• Your order number (found in your confirmation email)
• The email address used for the purchase
• A brief description of the issue

We typically respond within 24–48 hours. Approved refunds are processed back to your original payment method through PayPal, usually within a few business days.